Refund Policy

At Legacy Branding LLC, we strive to provide exceptional graphic and web design services that meet our clients' needs. However, we understand that there may be instances where a client requests a refund. This policy clarifies our procedures regarding refunds to ensure transparency between Legacy Branding LLC and our clients.

Refund Eligibility:

To qualify for a refund, clients must:

• Provide a detailed explanation of discrepancies between the project specifications and the final deliverable.
• Allow Legacy Branding LLC the opportunity to make revisions as agreed upon.
• Submit a refund request within 7 days of receiving the final deliverable.

Refund Process:

Refund requests must be submitted in writing to support@legacybrandingco.com. The request should include reasons and supporting evidence. Legacy Branding LLC will promptly review and respond.

Non-Refundable Circumstances:

Refunds may not be granted in the following situations:

• Services requested beyond the initial 7-day period.
• Completed custom projects where no fault on our part is evident or where the client has approved the deliverables.
• Third-party fees (e.g., domain registration, stock images, third-party fonts) already incurred on behalf of the client.

Limitations:

• Refunds may take 10-14 business days to process and reflect on statements.
• Legacy Branding LLC reserves the right to deny refund requests that do not meet eligibility criteria.

Changes to the Refund Policy:

Legacy Branding LLC may adjust this refund policy as necessary, with updates posted on our website for immediate implementation.

Contact Information:

For inquiries regarding our refund policy, please contact us at support@legacybrandingco.com.